My stay at Maxx By Steigenberger Vienna had its ups and downs. The room was spacious, clean, and well-equipped, and I loved the comfortable bed. However, I encountered an issue during checkout due to a system error that added unnecessary stress to my departure. Overall, it’s a decent place, but the management could improve communication and customer service.
Rooms
10.0
The room was spacious and clean, featuring large windows for natural light and a comfy bed. The bathroom was well-appointed, enhancing my overall comfort during the stay.
Service
6.0
While some front desk staff were friendly, I had a frustrating experience with my checkout due to a system issue and a lack of effective communication, which the management could improve.
Location
8.0
The location was convenient, being close to the U-bahn and just a few stops away from the city center, although it felt a bit far from major tourist spots.
Dining
7.0
I enjoyed quality meals at the hotel restaurant, which offered a good dining experience. However, I found the dinner choices to be somewhat limited.
Facilities
9.0
The hotel had excellent facilities, including a spa with a sauna and rooftop terrace, which I found very relaxing after a day of exploring. I didn't use all the amenities, but they seemed to meet diverse needs.
Juliet
United Kingdom,
January
2025
5.2/10
I had a mixed experience during my stay at Maxx By Steigenberger Vienna. The location was quite convenient, just minutes from the metro, and my room was spacious and clean. However, I faced some challenges with staff responsiveness and maintenance issues in the room. Overall, there were some highlights but also some significant drawbacks that impacted my stay.
Rooms
7.0
The room was spacious with nice decor elements, though I had issues with maintenance. such as a non-working hairdryer and a lack of basic items like slippers. The bathroom was big, but I noted the furniture showed signs of aging. There could also be better ventilation.
Service
6.0
While some staff members were friendly and helpful, I encountered issues at the reception. particularly around checkout where a system error caused frustration. It seemed staff often needed to consult managers rather than handling issues themselves.
Location
7.0
The hotel’s location was great. just a quick walk to the metro. However, it was further from the main attractions than I expected, requiring a good 40-minute walk to reach many points of interest.
Dining
6.0
Dining options were quite limited, especially for meals that catered to dietary restrictions like vegetarian. While the hotel did host special dinners during Christmas, my overall experience with food was just okay and fairly pricey.
Facilities
7.0
The hotel had a nice spa and sauna area which were great for relaxation. However, I was disappointed by the early arrival of housekeeping before checkout. Some amenities like a stocked minibar would have improved the experience.
Jessica
United Kingdom,
December
2024
6.0/10
I had a pleasant stay at Maxx By Steigenberger Vienna, with spacious and clean rooms that were well-designed. The location was convenient, just minutes away from the metro station, making it easy to explore the city. However, the service at the breakfast area could be improved, as I found the staff somewhat uncommunicative. Overall, it was a solid experience, especially if you're looking for comfort and a good base to explore Vienna.
Rooms
8.0
The room was spacious with contemporary furnishings and a comfortable bed. There were some nice decor elements, and I appreciated the high ceiling and large windows. However, I did miss having bathroom slippers and additional pillows.
Service
6.0
While many staff members were warm and helpful, I encountered a few who seemed uncommunicative. The check-in process was somewhat slow due to understaffing, which was disappointing.
Location
9.0
The hotel's location was great, just a short walk from the Margaretengurtel station. It allowed easy access to the main shopping and cultural districts within minutes.
Dining
7.0
Breakfast offered a fantastic variety, with great options like fresh juices and an egg station. Despite that, I found the service a bit lacking, as there was minimal interaction from the staff.
Facilities
8.0
The hotel features excellent spa facilities, including a sauna and steam room, which were a great way to relax after a day of sightseeing. I also enjoyed the gym and found it adequate for a quick workout.
Jessie
United Kingdom,
December
2024
7.0/10
I enjoyed my stay at Maxx By Steigenberger Vienna, but there were definitely some ups and downs. While the spacious room and great breakfast options were highlights, I was let down by the less-than-friendly service I encountered at the front desk. The location was decent for getting around Vienna, though not in the heart of the action. Overall, it was a mixed bag experience.
Rooms
9.0
The room was spacious and clean, with high ceilings and large windows that let in plenty of natural light. However, the lack of operable windows made it a bit stifling at times.
Service
5.0
Unfortunately, my experience with the staff was not ideal. The front desk staff, especially one who seemed like the manager, was rude and unwelcoming, which really impacted my stay.
Location
6.0
The hotel is situated a few metro stops from the city center, making it relatively easy to explore. It’s in a quieter area, but I wished it were closer to more attractions.
Dining
7.0
Breakfast had a fantastic selection with fresh quality, but the options for lunch and dinner were rather limited and pricey, which was disappointing.
Facilities
8.0
The amenities were good, with impressive spa facilities and a nice gym. Still, I'd have preferred more convenient access to dining options nearby.
Naomi
United Kingdom,
December
2024
5.0/10
I recently stayed at Maxx By Steigenberger Vienna and found it to be quite an experience. The spacious rooms were comfortable and well-furnished, but I did notice some inconsistencies in cleanliness during my stay. The breakfast was a highlight, featuring a good selection of options, though I felt the staff could be a bit more engaging. Overall, it offered good value, but there were areas in need of improvement.
Rooms
7.0
My room was spacious with modern furnishings and large windows that flooded it with natural light. The comfort level was high, although I found the bed a bit underwhelming with just one small pillow.
Service
6.0
While the staff were generally friendly and helpful, I did encounter some lack of engagement, especially during breakfast. Additionally, there were moments when the reception staff seemed a bit overwhelmed.
Location
8.0
The hotel is situated conveniently close to metro stations, making it easy to access the main attractions of Vienna. It's perfect for those wanting to explore the city without being in the bustling center.
Dining
8.0
Breakfast was truly good, offering a wide variety of fresh options. I appreciated the quality, though I found it to be somewhat pricey. I didn't try dinner at the restaurant, but it appeared to offer limited choices.
Facilities
7.0
The hotel boasts a great spa and wellness area, which I enjoyed. However, the gym left something to be desired for serious workouts. Overall, the facilities were decent but could use better maintenance.